Privacy Policy

This Privacy Policy describes how Calderas Técnicas Mediterráneas S.L. collects, uses, and protects the personal data you provide when visiting or using our site and associated services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

Information We Collect

We collect personal data through our site in several ways:

• Information You Provide Directly: When you interact with our site, for example, by filling out contact forms, requesting quotes, or subscribing to newsletters (if offered), you may provide personal data such as your name, email address, phone number, company name, job title, and details about your inquiry or requirements.

• Information Collected Automatically: When you visit our site, certain information is collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of your visits. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide, operate, and maintain our site and services.
• To respond to your inquiries, requests, and provide customer support related to our industrial boiler systems services (Design, Manufacturing, Installation, Commissioning, Maintenance, Repair, Spare Parts Supply, Energy Efficiency Consulting).
• To process transactions related to our services.
• To send you technical notices, updates, security alerts, and administrative messages.
• To improve our site and services, understand how users interact with our platform, and personalize your experience.
• To communicate with you about products, services, offers, promotions, and events offered by Calderas Técnicas Mediterráneas S.L. that we believe may be of interest to you, where you have provided consent or where permitted by law.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will collect and process your data based on:

• Your Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to marketing communications).

• Performance of a Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., responding to service inquiries, fulfilling service requests).

• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which Calderas Técnicas Mediterráneas S.L. is subject.

• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and these interests are not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing under certain conditions).

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, marketing services, and customer service. These service providers are contractually bound to use your data only for the purpose of providing the services requested and to protect your data adequately.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

We do not sell or rent your personal data to third parties for their direct marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing. When your data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly where we are processing based on legitimate interests or for direct marketing.

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us in writing at the address provided in the "Contact Us" section below.

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred.

Security of Data

We take reasonable technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Third-Party Links

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

Cookies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Children's Privacy

Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us by postal mail at: